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FREQUENTLY ASKED QUESTIONS
How do I book?
Please visit the "book now" tab on our website and fill out the item inquiry form of what you are interested in renting. Please note- the more information you include in your booking inquiry, the easier it is for us to create your contract should your date be available, and the more accurate quote we can give you. We reply to all emails and inquiries on Mondays and Fridays. Upon receiving your inquiry, we will work out small details, personalization, and any additional info needed for your event should your date be available.
If your date is available and we have all necessary information, we will send over a contract + invoice, where you can sign and make a deposit. Please note that your date is NOT officially reserved until we have a signed contract + initial deposit. We are constantly getting in new inquiries, so we cannot hold any date without a contract in place. Please keep this in mind that your date remains available and is at risk of being open for other potential clients until then.
What is required to "reserve" my date?
We require both a 25% non-refundable deposit and a signed contract at the time of booking in order to reserve your date. For example, if you only complete one of these steps, then your booking is not complete and your date remains available for other potential clients.
Please be mindful that our date availability can change after your initial inquiry if further action isn't taken to move forward with your contract in a timely manner. We are constantly getting in new inquiries, so we cannot hold any date without a contract in place. This means that your date remains available and at risk of being open for other potential clients until then.
Do you deliver or set up?
Free delivery, set-up, and tear down is included in our packages for most louisville/southern Indiana areas! For weddings that require a further delivery outside of a 15mi radius from us, a small delivery fee is applied.
For weddings/events outside of our delivery range, we'll provide a quote on what this might cost after receiving your booking inquiry. Generally, we charge $1.25 per each additional mile driven for delivery and pick up.
Please note that if your event is over 15 miles away from us, this means that traveling to the destination takes over 40 minutes for us to drive one-way. To travel to the venue and back for both setup and pickup means we would be driving 3+ hours total to drop off + pickup items- this does not include the time it also takes for us to set up and tear down. All of these factor into our quote- which is why it is not a flat rate and is customized to each event.
Can I pickup and transport my own rentals?
Unfortunately, we do not allow clients to transport any of our items due to past experience of items being broken or lost during transportation.
How long do I have with your rental?
Our packages include an all-day rental for our clients. We deliver/set up on the morning of your event (as early as you desire) and we pick up on the evening of the event once it is over. For events that require set up a day prior, an additional fee is required due to making the date before you unavailable to be booked for other clients.
Please note that our decor cannot be left outside overnight under any circumstance due to risk of wind/weather damage. If early delivery is required the day before the event, our items must be set up indoors.
Can you make floral arrangements to match our wedding colors?
Absolutely! Our pampas grass neutral floral arrangements (centerpieces and swags) were designed so that we could replace the center flowers with custom colors! All fresh floral arrangements will be designed to cater to the color and vision of the client. Prices vary.
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